You can connect with our Clean-Crafted™ Concierge Team anytime at support@scoutandcellar.com.

Give our Clean-Crafted™ Concierge Team a call at (888) 57-SCOUT (that’s 888-577-2688)

Scout and Cellar

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Yes! You can include a personalized message—up to 500 characters—which will appear at the top of the enclosed packing slip.

Can I include a gift message on my Gift Set orders?

Gifting

Corporate | Group Gifting

What is Clean-Crafted™ wine?

Are Scout & Cellar wines organic or biodynamic?

Do Scout & Cellar wines contain sulfites?

Do Scout & Cellar wines contain added sugar?

About Scout & Cellar Winemaking

How can I place an order?

Can I change or cancel an order after it’s been placed?

Where is my order?

What do I do if I don’t like some of the wine I received?

Orders

How do I create an account?

How can I reset my password?

How can I update my shipping or payment information?

Account Settings

How do I change my billing information?

How can I apply my credits at checkout?

How long does it take to process a refund?

How does Shop Pay work?

What payment methods does Scout & Cellar accept?

Why does the charge on my credit card say “Full Glass”?

Billing and Credits

Does Scout & Cellar charge for shipping?

When can I expect my order to arrive?

Who can accept an order from Scout & Cellar?

How can I track my order once it ships?

I’m worried I won’t be able to sign for my order or I missed a delivery - what should I do?

Can I have an order shipped to a P.O. box or internationally?

Are there specific areas and/or zip codes that Scout & Cellar can’t ship to?

Why don’t I see an option to pick up at the Tasting Room anymore?

Where is my wine shipping from?

What is Summer Shipping?

Is Summer Shipping something I should consider?

What if I don’t add Summer Shipping and my wine arrives warm?

Is heat damage covered under the Satisfaction Guarantee?

What if my wine doesn’t taste right after delivery?

When does Summer Shipping start and end?

Summer Shipping

Shipping and Delivery

How can I return my wine?

What do I do if some of my wine is missing or arrived damaged?

What is the Scout & Cellar Satisfaction Guarantee?

Returns

How do Scout & Cellar gift cards work?

How do I check out using a gift card that I received?

Can I return a gift card that was purchased for me?

Can I use a gift card and a credit card on the same order?

Gift Cards

What makes Scout & Cellar Holiday Gift Sets unique?

Are gift sets customizable?

Can I include a personal message with the gift?

Do the gift sets come in special packaging?

Can I ship gift sets directly to the recipient?

How long will it take for my gift to arrive?

Are there subscription options for gifting?

Do you offer corporate or bulk gifting options?

What if my recipient doesn't drink wine?

Can I place the order today and have it shipped later on a specific day of my choice?

Do my member perks apply toward Holiday Gift Sets?

Is there a deadline to buy Holiday Gift Sets?

Can I gift a wine subscription?

Do I receive Scout Circle member perks when I gift a subscription?

Does my gift recipient receive member perks with their wine subscription gift?

How long does the e gift recipient have to accept my e-gift?

There’s a typo in my recipient’s email address, but I already submitted the order. What should I do?

Can I include a gift message on my Gift Set orders?Updated 2 months ago