What is the Scout & Cellar Satisfaction Guarantee?Updated a month ago

We're committed to delivering the best products possible. If your order didn't meet your expectations, we're here to help. For damaged Scout & Cellar items, reach out within 7 days of receiving your order for a replacement, credit, or refund of the product cost. If there's a quality concern, let us know within 90 days of your order date, and we'll take care of it. Credits issued for quality concerns or damage will expire within one year after they have been issued. 

Please Contact Us, include your order number, choose 'Order Inquiry' as the subject and 'Satisfaction Guarantee' as the reason. In the 'How can we help you?' field, let us know which product(s) you weren’t satisfied with. We’ll take care of the rest! A member of our Customer Support Team will contact you. Your satisfaction is important to us!