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Returns

How can I return my wine?

If you are dissatisfied with your order for any reason, please Contact Us immediately so we can resolve your concerns. We may make arrangements, if appropriate. Returned orders are subject to a restocking fee of 25% of the total cost.

What do I do if I don’t like some of the wine I received?

We’re committed to delivering the best products possible. If your order didn’t meet your expectations, we’re here to help. Please contact us using one of the following methods:. Chat with Us – Need answers fast? Use our Live Chat to connect instantly

What do I do if some of my wine is missing or arrived damaged?

We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle is missing, please Contact Us.When you contact us, please be sure to include information

How long does it take to process a refund?

Once we have received your returned products, please allow 7-10 business days for your refund to process, depending on your bank's processing time.

What is the Scout & Cellar Satisfaction Guarantee?

We're committed to delivering the best products possible. If your order didn't meet your expectations, we're here to help. For damaged Scout & Cellar items, reach out within 7 days of receiving your order for a replacement, credit, or refund of the p