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Scout and Cellar logo

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Billing and Credits

How do I change my billing information?

If you are a member of Scout Circle, Subscribe & Save (formerly known as Circle Choice or Auto-Sip) or are an active consultant, you can update the payment information for your subscription(s) in your Account under Manage My Subscription → Address an

How can I apply my credits at checkout?

At checkout, if you have available credits, you will see them under “Use Store Credits” above the Payment section. Credits can be applied to your order by clicking the "Apply $XX in Store Credits" button in the checkout process. If you want to apply

How long does it take to process a refund?

Once we have received your returned products, please allow 7-10 business days for your refund to process, depending on your bank's processing time.

How does Shop Pay work?

First-Time Setup: During your initial purchase, you can opt to save your payment details with Shop Pay. This includes your email, shipping address, and payment information. Fast Checkout: For future purchases, selecting Shop Pay at checkout will auto

What payment methods does Scout & Cellar accept?

Scout & Cellar accepts the following payment options for purchases made on our website:. Major Credit Cards: Visa, MasterCard, American Express, and Discover. Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay. Scout & Cellar eGift Cards: C

Why does the charge on my credit card say “Full Glass”?

No need to worry—this charge is completely legitimate. Full Glass is the parent company of Scout & Cellar. When we updated our billing processor, the charge description was updated to Full Glass - SC SPV LLC, where “SC” stands for Scout & Cellar. You